Customer Success Manager
ZL Tech is a company which focuses on customers first, working across the globe serving large enterprises from all industries. As a Customer Success Manager, you will be a part of a team focused on delivering business value across our platform as our customers’ trusted advisor.
You will be focused on building loyalty to ensure long-term client retention and growth by presenting product information, addressing customer issues and helping the sales team with expansion and renewals. You will actively manage a group of customers on their journeys from getting implemented onward. You will be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.
RESPONSIBILITIES
Helping clients maximize the value of their investment in the company’s products/services by identifying ways to improve performance, maximizing adoption rates and delivering high renewal rates. In this role, you should expect these responsibilities to be part of your day-to-day schedule:
QUANTITATIVE EXPECTATIONS
REQUIRED SKILLS AND QUALIFICATIONS
PREFERRED SKILLS
About ZL Technologies
Founded in 1999, ZL Technologies has proven itself as the specialized provider of electronic data management software for the most demanding large enterprise environments. Award-winning ZL solutions address e-discovery, compliance, records management, storage optimization and data analytics needs.
Built upon the industry’s most scalable platform, ZL offers today’s leading organizations the ability to comprehensively manage the entirety of their digital assets. To accomplish this challenge, ZL engineered several complex technologies into one seamless solution in order to manage billions of documents from a consolidated point of control.
ZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.